Category Archives: glucometer

MyDario…A new toy!

Dario diabetes management tool
Dario diabetes management tool

A month or so ago, I came across this really interesting looking meter.  I sent my son the link and asked “what do you think?”  His response was, “I need one. You should get me one.”

I laughed. I don’t exactly have the power to get him every new meter that comes out as easily as I once did.  Back in our earlier years of diabetes management, glucometers were pretty basic.  Asking a rep for a new meter was not a big deal because they wanted your test strip business.  Today many meters are now small computers.  They analyze trends and do all sorts of tricks.  This means that they cost a lot more money than they once did.

Cost or not, a new meter in our little world of diabetes has always been a big deal. Needless to say, I was really excited when I received the press release from Auto Control Medical stating that they were launching the meter that we had looked at!  Auto Control was the distributor for many great diabetes tools like the Cozmo insulin pump and the Cleo infusion set. It was therefore not surprising to see them involved with another cool innovation.

After a few emails, I was able to set up a time to chat with a representative from Auto Control  and get the details on this new toy  glucometer.

According to the press release, “the Dario Diabetes Management Solution is a compact all-in-one system that helps people with diabetes monitor blood sugar levels and proactively manage their disease using their smartphone or tablet…Approved by Health Canada, Dario connects via headphone jack to turn a mobile device into a glucose monitor, and comes equipped with a lancing device and test strips to take blood samples on the spot. It provides the diabetes patient’s real-time and historical blood glucose data to spot patterns, recommend treatments and support behavior changes. Its web interface also makes it easy to get upgrades and share health information with healthcare providers and loved ones.

As an all-in-one system, Dario combines a lancing device to obtain a blood sample, a proprietary disposable test strip cartridge with 25 strips, and a glucose meter that’s driven via the user’s mobile device. Unlike conventional glucose monitors, there is no carrying case or batteries to replace, and the system works on both Apple and Android devices.” You can see why I was excited about this new technology!

Compact system with meter, lancing device and  strips all in one spot
Compact system with meter, lancing device and strips all in one spot

After speaking with the Auto Control representative, my enthusiasm didn’t wane.  Not only was this meter compact, like my son’s beloved iBgStar, but it would not become obsolete or require me to search high and low for new adapters when he upgraded his cellphone.  Dario’s patented technology allows the user to plug the meter into the phone jack and you are good to go!

The Dario offers data sharing (great for nosy parents like me!) and is extremely feature rich according to Auto Control.  I was told that app updates will make this meter much more customizable than the competition. By updating software through apps, the meter should also have more longevity and not become obsolete before you have finished the first 100 test strips.  I haven’t had a chance yet to download the myDario apps yet but I was told that users are free to download and play even before purchasing the meter.

Yes, you do have to purchase the meter but again, the meter is less than some comparable products.  The current retail price is $39.95 but some short-term offerings are being made to help reduce the cost.  Please check with your pharmacy or www.mydario.ca for the exact details.

The Dario diabetes management tool has a meter, lancing device and 25 strip container in one small location. It uploads to most smartphones and offers detailed carb counting applications similar to those found on some smart insulin pumps. It has a standard warranty program and offers replacements on a case by case basis.   The meter and test strips are covered by most private insurance companies and will be added to provincial formularies in the coming months.

The next step for us will be to test it out in the real world.  My son got his wish and will be having a Dario delivered to him in the coming weeks.  I have told him that I want a full review from him on what he thinks about this new meter.  I will also be downloading the app from the MyDario site and seeing what I think of things from that end.  I love new diabetes toys!

 

 

 

Go Ahead and Complain

The other week I noticed nothing but customer service complaints filling my Facebook news feed. I was shocked and wondered if there was something in the wind.  It didn’t matter if someone was in a restaurant or dealing with their cell phone, they were having issues with horrific customer service. Sadly, this made me feel better when I began to have my own issues.

My son’s glucometer was having issues. It was eating batteries with astonishing speed. It had reached a point where he was no longer using it much to my dismay.  This is the meter that “talks” to his pump and gives me a true idea of his bg levels each week when we review things.

I called the customer support number and so began my run around. It appears, in a review of my situation later, that every crack that I could fall through I did! It was terribly frustrating but it also reminded me of a few things.

First is how important our pharmaceutical reps can be when we have problems.  After asking around and finding out that the service I was receiving was extremely unusual, I contacted my rep to see if she could be of any assistance.  She was horrified!  She apologized and was instantly looking for any and all help that she could get for me.  She did not stop until things were resolved.  I loved this lady before she became my son’s pump rep and now I truly love how she goes above and beyond for her customers.

Secondly was how those annoying spiels about how they are recording your conversations actually have a benefit to the customer. If you know exactly when you called and you feel that you were not treated properly, management can pull up the call and see what has happened.  In my case, I was treated fine, my issue just got lost in many transitions.  I have however received horrible service from a person on the phone with a different glucometer years ago.  The woman told me that the problem with my meter’s accuracy was related to me having dirty towels that my son was drying his hands on.  To say I was insulted was an understatement.  Later follow-up resolved that issue and the woman was re-educated.

Customer service is huge for those of us who’s lives, or children’s lives, depend on medical equipment.  Personally, I have met many people in the industry from all over North America.  They all genuinely want to help.  “Stuff” does happen.  Mistakes can be made but I have also learned that these same companies want to learn from their mistakes.  Let your reps know if you have issues.  They want to fix things for you. They want you to be healthy and satisfied with their products. That’s good for everyone.
complaints